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Return Policy

At GreenWell, we prioritize your satisfaction and want you to feel confident in your skin care and hair care journey. Our Return Policy is designed to provide you with a clear understanding of the guidelines for returning products.

1. Eligibility for Returns

a. Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in its original packaging.

b. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service team within [number] days of receipt.

2. Initiating a Return

a. Contact Customer Service: To initiate a return, contact our Customer Service team at [contact@greenwell.com] with your order number and details of the issue.

b. Return Authorization: Once approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

3. Return Guidelines

a. Secure Packaging: Please pack the product securely to prevent damage during transit.

b. Include RA Number: Ensure the RA number is clearly marked on the package.

c. Return Address: Ship the product to the address provided by our Customer Service team.

4. Refund Process

a. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

b. Refund Issuance: If the return is approved, a refund will be issued to your original payment method within [number] business days.

5. Non-Returnable Items

a. Opened or Used Products: Products that have been opened or used are not eligible for return.

b. Gift Cards: Gift cards are non-refundable.

6. Shipping Costs

a. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

b. Original Shipping Costs: Original shipping costs are non-refundable.

7. Damaged in Transit

If your product is damaged during transit, please contact our Customer Service team immediately with photographic evidence, and we will work to resolve the issue promptly.

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