At GreenWell, we prioritize your satisfaction and want you to feel confident in your skin care and hair care journey. Our Return Policy is designed to provide you with a clear understanding of the guidelines for returning products.

1. Eligibility for Returns

a. Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in its original packaging.

b. Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Service team within [number] days of receipt.

2. Initiating a Return

a. Contact Customer Service: To initiate a return, contact our Customer Service team at [contact@greenwell.com] with your order number and details of the issue.

b. Return Authorization: Once approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

3. Return Guidelines

a. Secure Packaging: Please pack the product securely to prevent damage during transit.

b. Include RA Number: Ensure the RA number is clearly marked on the package.

c. Return Address: Ship the product to the address provided by our Customer Service team.

4. Refund Process

a. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

b. Refund Issuance: If the return is approved, a refund will be issued to your original payment method within [number] business days.

5. Non-Returnable Items

a. Opened or Used Products: Products that have been opened or used are not eligible for return.

b. Gift Cards: Gift cards are non-refundable.

6. Shipping Costs

a. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

b. Original Shipping Costs: Original shipping costs are non-refundable.

7. Damaged in Transit

If your product is damaged during transit, please contact our Customer Service team immediately with photographic evidence, and we will work to resolve the issue promptly.