Welcome to Greenwell, where we believe in providing you with the best in skincare and hair care products. To ensure a smooth and delightful shopping experience, please take a moment to review our shipping policy.

1. Order Processing:

• Orders are processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.
• Please double-check your shipping address at the time of checkout, as we are unable to make changes once the order is confirmed.

2. Shipping Methods:

• We offer standard and expedited shipping options for domestic and international orders.
• Standard shipping typically takes 5-7 business days for domestic orders and 10-14 business days for international orders.
• Expedited shipping ensures faster delivery within 2-4 business days for domestic orders and 6-10 business days for international orders.
• Please note that shipping times may vary based on your location and external factors such as customs clearance.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on the weight of your order and the destination.
• Greenwell occasionally offers free shipping promotions, so be sure to check for any ongoing promotions.

4. Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• Use the provided tracking number to monitor the progress of your shipment on our website or the respective courier’s website.

5. Customs and Duties:

• For international orders, please be aware that customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the order total.
• Greenwell is not responsible for any customs delays or additional charges incurred during the import process.

6. Lost or Stolen Packages:

• In the unfortunate event that your package is lost or stolen, please contact our customer support team at support@greenwell.com. We will work with you to resolve the issue and ensure your satisfaction.